Orders placed before 23:00 will be shipped the same day. You will receive a track & trace code once your order has been shipped.

We aim to ship pre-orders within 1-4 weeks of ordering. You will receive a confirmation and a track & trace code once your order is on its way.

Please note: In some cases we already have the pre-order item in stock. You will receive a message about this after ordering. In this case, the order will be shipped the same day if ordered before 23:00.

A pre-order means that you pre-order a product before it is officially in stock. This guarantees that you will receive the item as soon as it is available.

Yes, payment is processed immediately to secure your pre-order. This helps us to accurately manage inventory.

Yes, you can cancel a pre-order as long as it has not been shipped. Please contact our customer service for assistance.

Yes, pre-orders can be returned or exchanged according to our regular return policy. Make sure the product is in its original condition.

Yes, you can return or exchange unused items within 30 days. Make sure the product is in its original condition.

Sometimes delivery dates can shift due to production factors or logistic delays. We will keep you informed via email and do our best to ship your order as soon as possible.

Register your return via our returns page and follow the instructions.

Orders above €75 can be returned free of charge within the Netherlands and the EU. For orders outside the EU, the return costs are entirely at your own expense.