We want you to be happy with your purchase. That's why we offer you the option to return your order. Please read our returns policy carefully below.

Return period & Conditions

You have the right to return your order within 30 days of receipt, provided it meets the following conditions:

  • Unwashed, unworn and in original condition (including tags and packaging).
  • The return shipment must be properly packaged to prevent damage during transport.

Please note: Items that do not meet these conditions cannot be accepted and will not be refunded.

How do I register a return?

  1. Register your return via our returns page.
  2. Pack the product well and add your order number.
  3. Send the package to the specified return address. You will receive this address after you register your return.

Returns & Refunds

Within the Netherlands & EU

  • Returns are at your own expense, unless otherwise stated in a promotion.
  • Free returns for orders over €75 within the Netherlands.
  • Once we have received and inspected your return, you will receive your money back via the original payment method within 5 working days.

Outside Europe

  • International returns costs (outside the EU) are entirely at your own expense.
  • For returns from outside Europe, additional import duties or customs charges may apply. We do not reimburse these costs.
  • Please allow for a longer processing time of 10-15 working days due to international shipping and customs clearance.

Important: Make sure you choose a traceable shipping method to ensure your package does not get lost. We are not responsible for lost returns.

What if my order is returned internationally?

  • Within the EU: Is an order refused or not picked up at a collection point? Then it will automatically be returned to our warehouse. We will refund the purchase amount, but shipping costs will not be refunded.
  • Outside the EU: For returns outside Europe, additional costs (e.g. customs fees) may be incurred. If a parcel reaches us with outstanding import duties, we have the right to deduct this amount from your refund.

Exchanges

Would you like a different size or colour? Then place a new order and return your original product according to the instructions above.

Do you have questions? Check out our FAQ-page or contact our customer service at info@fanatiquesportswear.com